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Our Consumer Process


Step 1

Complete the GENE-IQ eligibility questionnaire.


Step 2
If eligible your provider will order your GENE-IQ test kit.


Step 3

Receive your Collection Kit

via FedEx.


Step 4

Collect sample and send back in a UN3373 Clin Pak to our laboratory.


Step 5

Access results online via

GENE-IQ's HIPPA compliant portal.


What are the Symptoms of Covid-19?

People with Covid-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus and may include:

  • Cough

  • Shortness of breath or difficulty breathing

  • Fever

  • Chills

  • Muscle pain

  • Sore throat

  • New loss of taste

  • Nausea, vomiting, or diarrhea

Signs of a serious medical emergency include: 

  • Severe shortness of breath or difficulty breathing

  • Coughing up blood

  • Chest pain, irregular heartbeat

  • Persistent vomiting or diarrhea

  • New confusion

  • Inability to wake or stay awake

  • Bluish lips or face


If you feel that you are seriously ill, please notify a healthcare professional and if you are having a medical emergency, please call 9-1-1.


What will my test results tell me?

Your test results will confirm whether or not you are infected with SARS-CoV-2. If your results are positive, it is important to limit your exposure to other people and to continue to monitor your symptoms. If your results are negative, the virus was not present in the sample you provided. However, it is important to note that the virus may not be detected if the sample was not collected as directed. If you have reason to believe you have been exposed, it is important to follow up with a healthcare provider for further evaluation or to get re-tested.

After receiving your results, your physician of record can answer any questions you may have and help determine the next steps of care.


How is COVID-19 Treated

There is currently no treatment for COVID-19. For severe cases, hospitalization and respiratory support may be required. Mild cases are treated by managing symptoms with over-the-counter medicines for fever such as acetaminophen (Tylenol), plenty of fluids, and rest.